Terms & Conditions

Format

“Consulting” is defined as any of the following: (1) LIVE MEETING between The Astro Lab and client at a mutually agreed upon location, (2) ONLINE VIDEO CHAT between The Astro Lab and client on a mutually agreed upon web platform, (3) REMOTE WORK completed independently by The Astro Lab, documented with a time sheet provided to the client on request.

Booking

The Astro Lab will propose all available meeting times to the client. Upon mutual agreement of a meeting time, the client books a consultation and receives a calendar invite. Upon booking, The Astro Lab will also send an email confirming date, time, and location of the consultation. Cancellations within 48 hours of confirmed consultation will incur a $150 fee billed at the following consultation.

Payment

Payment is required upon completion of any of the following: (1) DIGITAL WORKSHOP, a specific service product with a set price (see products page for complete list); (2) CONSULTING SESSION, a timed work session billed at $150 per hour (minimum 1 hour, rounded up to nearest 15 minutes);  or (3) CUSTOM PROJECT, an agreement to pay a fixed price for work to achieve a specific result following necessary consultation(s). Full payment is due at the end of each event unless otherwise arranged by both parties in advance. Client must reimburse The Astro Lab for any expenses incurred prior to or during consultation.

Legal

The Astro Lab, LLC will offer personal technology consulting as an independent contractor at the agreed upon terms listed above, with all intellectual property remaining confidential and exclusive to the Client. Both parties agree to safeguard all Client data, and data loss cannot be used as cause for legal action. Work can start or stop at any time as agreed upon by both parties.